Customer Service Workshop

Service Description

Every one of us serve customers, whether we realize it or not. Maybe you are on the frontlines of a organization serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Workshop Objectives: • State what customer service means in relation to all your customers, both internal and external. • Recognize how your attitude affects customer service. • Identify your customers’ needs. • Use outstanding customer service to generate return business. • Build good will through in-person customer service. • Provide outstanding customer service over the phone. • Connect with customers through online tools. • Deal with difficult customers.