Conflict Resolution Workshop

Service Description

Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. Workshop Objectives: • Understand what conflict and conflict resolution mean. • Understand all six phases of the conflict resolution process. • Understand the five main styles of conflict resolution. • Be able to adapt the process for all types of conflicts. • Be able to break out parts of the process and use those tools to prevent conflict. • Be able to use basic communication tools, such as the agreement frame and open questions. • Be able to use basic anger and stress management techniques.